Privacy Policy
At Ton Âme – F.Z.E, we value your trust and are committed to protecting your privacy and personal data.
This Privacy Policy explains how we collect, use, store, disclose and safeguard your information when you
visit or make a purchase through our website. Throughout the site, the terms “Ton Âme”, “Site”, “Website”,
“we”, “us” and “our” refer to Ton Âme – F.Z.E. By accessing or using our website, you consent to the
practices described below and acknowledge that you have read, understood and agreed to this Policy.
Ton Âme – F.Z.E is a company legally registered and operating in the United Arab Emirates. All processing
of personal information is carried out in accordance with applicable UAE data protection laws.
Information We Collect
We may collect personal information that you voluntarily provide when browsing our website, creating an
account, placing an order, subscribing to our newsletter, completing a form or contacting our Client Care
team. This information may include your name, email address, phone number, billing and shipping addresses,
payment details and any additional information you choose to share.
In addition, certain technical data is collected automatically when you visit our website, including IP
address, browser type, device identifiers, operating system, referring URLs, general location, pages
viewed, session duration and website interaction information. This data helps us ensure performance,
security, and service optimization.
How Your Information Is Used
We use your personal information for the following purposes:
- Processing and fulfilling orders
- Communicating with you about your purchase
- Managing your account or preferences
- Improving website performance and user experience
- Sending marketing communications (only with your explicit consent)
- Responding to inquiries and providing customer support
- Preventing fraud, ensuring security, and complying with legal obligations
Your information is never sold. It is used only in connection with the services you request or consent to.
Payment Processing
To ensure secure transactions, we partner with trusted third-party payment providers such as Stripe, Visa,
MasterCard and PayPal. When completing a purchase, your payment details are processed directly by these
providers and are not stored on our servers. All payment processors comply with international security
standards (PCI-DSS).
Newsletter & Marketing Communications
If you subscribe to our newsletter, your email address will be stored and processed by Mailchimp, our email
marketing partner. You may unsubscribe from these communications at any time using the link provided in
each email or by contacting us directly.
We may also use anonymized browsing data to tailor promotions or recommendations, always respecting your
consent and preferences.
Third-Party Services & Integrations
To operate and enhance our website, we integrate services provided by third-party platforms. These may collect
information directly from you or through automated technologies such as cookies or pixels. Examples include:
- Instagram and TikTok for social media engagement
- Meta (Facebook) Pixel for advertisement performance and personalization
- Google Analytics for traffic and activity monitoring
- Mailchimp for newsletter subscriptions
- Shipa, DHL, FedEx for shipping
- Stripe, PayPal, Visa, MasterCard for payment processing
- Sawatech, our hosting partner, for secure server operation and technical infrastructure
Each third-party provider operates under its own privacy policy. We encourage users to review these policies
to understand how their information is handled on those platforms.
Cookies & Tracking Technologies
Ton Âme uses cookies and related technologies (such as pixels and web beacons) to support essential website
functionality, analyze performance, personalize content, and enhance your user experience. Some cookies are
required for the website to operate correctly; others can be disabled through your browser settings, though
this may affect certain features.
Links to External Websites
Our website may contain links to external websites or platforms. We are not responsible for the privacy
practices, content, or security of such websites. We recommend reviewing the privacy policies of any external
sites before sharing personal information.
Children’s Data
Ton Âme – F.Z.E does not knowingly collect or process personal data from individuals under the age of 18.
If you believe a minor has provided personal information through our website, please contact us immediately
at [email protected]. We will take steps to remove such data securely and may request
verification of parental identity when processing these requests.
Sharing of Your Information
Your information may be shared only with trusted service providers who assist in processing orders, operating
the website, conducting analytics, or performing marketing communications. These partners access your
information solely as needed to perform their services and are contractually obligated to protect your data.
We may disclose personal information when required by law, court order or to protect the rights and safety
of Ton Âme, our users, or third parties.
Data Storage & Security
Your data is stored on secure servers operated by Sawatech and associated service providers. We implement
strong technical and administrative security measures to protect your information from unauthorized access,
alteration, disclosure, or destruction. While we strive to ensure full protection, no method of online data
transmission or storage can be guaranteed completely secure.
Your Rights
Depending on the laws of your jurisdiction, you may have the right to access, correct, update, restrict, or
request deletion of your personal information. You may also withdraw consent to marketing communications at
any time. To exercise any of these rights, contact us at [email protected].
Retention of Data
We retain personal information only for as long as necessary to fulfill the purposes for which it was
collected, including legal, regulatory, accounting, and reporting obligations.
Changes to this Privacy Policy
Ton Âme – F.Z.E reserves the right to update or modify this Privacy Policy at any time. The most current
version will always be available on this page. Your continued use of the website after changes are posted
constitutes acceptance of the updated Policy.
Contact Us
For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact
us at:
Email: [email protected]
We are here to assist you and ensure that your experience with Ton Âme remains safe, transparent, and
trustworthy.